Sean Courtney
Digital Product and Experience Designer
seancourtney.design
hello@seancourtney.design
1.650.520.8567
Experience
STRAVA | 2013-2022
Product Designer | Nov 2020 - Dec 2022
• Led design of user-centric products for STRAVA | METRO, created intuitive and engaging interfaces for urban planners, transportation analysts and city officials. Result: Origins & Destinations feature had highest ever monthly users after release.
• Specialized in designing data visualization tools to simplify complex transportation data.
• Conducted user interviews to gather insights and inform design, product decisions.
• Increased visibility of METRO product by integrating features into STRAVA main app.
Devices and Integrations Lead | Jan 2018 - Nov 2020
• Prioritized user experience in all integration projects. External companies like Garmin integrate directly into STRAVA and I increased uptime, ease of use, and performance. Result: higher satisfaction from third-party device users, subscriber growth.
• Cross-functional communication across product, engineering, and business development teams to support integration systems. Result: successful partnerships, increased engagement.
• Managed advanced technical support for integration issues.
Senior Technical Support | Feb 2017 - Jan 2018
• Provided advanced technical support. Result: high level of customer satisfaction.
• Developed support processes, documentation to improve efficiency and consistency.
• Collaborated with product and engineering teams to address recurring technical issues.
Technical Support | Jun 2013 - Feb 2017
• Provided feedback to product teams to improve quality and user experience.
• Created and maintained support documentation and resources.
• Communicated directly with users to resolve technical issues.
TURO | 2010 - 2013
Fleet Operations Manager | Dec 2010 - Jan 2013
• Managed SF fleet operations, ensuring the availability and maintenance of vehicles.
• Developed operational processes to enhance efficiency and improve customer satisfaction.
• Cross-functional operation across teams to support business growth.
Skills
User Experience (UX) Design
User Interface (UI) Design
Prototyping and Wireframing
Interaction Design
Responsive Design
Design Systems
Graphic Design
HTML/CSS
Education
General Assembly | 2017
UX certificate
San Francisco State University | 2010
Bachelor of Arts - Humanities